Refund policy

Refund Policy

Thank you for shopping with us. Because all of our products are custom-made and personalised, we do not accept returns or offer refunds. Please read this policy carefully before placing your order.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right as quickly as possible. You can reach us at contact@majugoods.com.

European Union — 14-Day Cooling-Off Period

If your order is shipped to the European Union, please note that under EU consumer law you have the right to cancel or return your order within 14 days. However, this right does not apply to personalized or custom-made items. If you have any questions about this, please contact us at contact@majugoods.com.

Non-Returnable Items

All of our products are personalized and custom-made to order, and as such are non-returnable and non-refundable. This includes sale items and gift cards.

Questions? We're happy to help — reach out at contact@majugoods.com.